Shipping policy
Last updated: May 6, 2025
At CabinCloud, we aim to deliver comfort as quickly and reliably as possible. Below you’ll find all the information you need about our shipping process, timeframes, and policies.
1. Processing Time
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All orders are processed within 1–2 business days.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During high-demand periods (e.g., holidays or product launches), processing may take up to 3 business days.
2. Shipping Rates & Delivery Estimates
We offer domestic and international shipping via trusted carriers (UPS, USPS, DHL).
3. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
You can track your package anytime via the "Track My Order" page on our website or using the carrier's website.
4. Shipping Restrictions
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We currently do not ship to PO Boxes, APO/FPO/DPO addresses.
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Some items may be restricted in certain countries due to customs or import laws.
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We do not cover import duties, VAT, or customs fees for international orders — these are the responsibility of the customer.
5. Delays & Lost Packages
While we work with reliable carriers, shipping delays may occur due to:
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Weather conditions
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Customs inspections
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Carrier disruptions or strikes
If your package is lost or significantly delayed, contact us at support@cabincloud.com and we’ll assist you promptly.
6. Incorrect Shipping Information
It is your responsibility to provide accurate shipping information.
CabinCloud is not liable for lost or undelivered packages due to incorrect addresses.
If you realize a mistake, please contact us within 12 hours of placing your order.
7. Damaged Items
If your item arrives damaged, please email us within 7 days of delivery with:
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Order number
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Clear photos of the damage
We’ll either replace the item or issue a full refund.
8. Questions?
Need help with your order or shipment?
Email us at support@cabincloud.com — our team is happy to help.