Terms of service

Effective date: July 2, 2025

These Terms of Service (“Terms”) govern your access to and use of the website www.cabincloud.com and all associated services, content, and products (collectively, the “Service”) operated by LVL UP SA LIMITED (“CabinCloud,” “we,” “us,” or “our”).

By using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Site.

1. Use of the Site

You must be at least 18 years old (or have parental permission) to use this Site. You agree to use the Site only for lawful purposes and in compliance with all applicable laws and regulations.

2. Account Information

When you create an account or place an order, you agree to:

  • Provide accurate and complete information

  • Keep your login credentials secure

  • Notify us of any unauthorized use of your account

We are not liable for any loss or damage from your failure to maintain the confidentiality of your account.

3. Product Information & Availability

We make every effort to ensure product details, pricing, and availability are accurate. However:

  • All prices are subject to change without notice

  • Product images are for illustrative purposes only

  • We reserve the right to limit or cancel quantities at our discretion

We may discontinue or modify any product at any time without liability.

4. Orders & Payments

All orders are subject to acceptance. We may refuse or cancel orders for any reason, including:

  • Errors in product or pricing information

  • Suspected fraud or unauthorized activity

  • Violation of our Terms

Payment must be made at the time of order via accepted payment methods. All prices are listed in USD.

5. Shipping & Delivery

We ship to multiple countries. Delivery estimates are provided for convenience and are not guaranteed. CabinCloud is not liable for delays caused by:

  • Carrier issues

  • Customs clearance

  • Incorrect shipping information provided by the customer

Shipping costs and applicable taxes will be calculated at checkout.

6. Returns & Refunds

Our Return & Refund Policy governs all returns. Please refer to it for eligibility, conditions, and instructions.

7. Intellectual Property

All content on this Site — including logos, product names, images, text, design, and software — is the intellectual property of CabinCloud Inc. or its licensors.

You may not:

  • Copy, reproduce, or distribute any content

  • Use our trademarks without written permission

  • Reverse-engineer any part of the Service

8. Prohibited Conduct

You agree not to:

  • Use the Site for fraudulent or unlawful purposes

  • Interfere with or disrupt the Service

  • Introduce malware, viruses, or harmful code

  • Attempt to gain unauthorized access to our systems

Violations may result in suspension or termination of your access.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content, policies, or actions. Use them at your own risk.

10. Disclaimer of Warranties

The Site and products are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee:

  • The Site will be uninterrupted or error-free

  • That products will meet all expectations

  • That any content is accurate, complete, or current

11. Limitation of Liability

To the maximum extent permitted by law, CabinCloud Inc. shall not be liable for any:

  • Indirect, incidental, or consequential damages

  • Loss of profits, data, or goodwill

  • Issues arising from use or inability to use our Site or products

Total liability will not exceed the amount paid for the product or service in question.

12. Indemnification

You agree to indemnify and hold harmless CabinCloud Inc., its directors, employees, and partners from any claims, losses, damages, or legal fees arising from your violation of these Terms or misuse of the Site.

13. Governing Law

These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes will be handled in the courts of San Francisco County, California.

14. Changes to the Terms

We may update these Terms at any time. Changes will be posted on this page with a new effective date. Continued use of the Site constitutes acceptance of the revised Terms.

15. Contact Us

For questions regarding these Terms, contact:
LVL UP SA LIMITED HK
146 Tung Choi Street
Kowloon, Hong Kong
Email: support@cabincloud.com

LVL UP SA LIMITED US
420 Montgomery Street, Suite 1200
San Francisco, CA 94104
Email: support@cabincloud.com